One nice thing about living in Pratt is how quickly various city departments respond when you call with a problem. Last Friday night, we had an issue with little to no water pressure in our home when the washer was filling. I called the city power plant about this (it's the after-hours number for the [...]

One nice thing about living in Pratt is how quickly various city departments respond when you call with a problem.
Last Friday night, we had an issue with little to no water pressure in our home when the washer was filling.
I called the city power plant about this (it's the after-hours number for the water department). Within a short time, Josh (I think that was his name) came over and checked to see if there was a leak and whether or not fixing it was the city's responsibility. Unfortunately for us, this time at least, the leak was on our side of the line. Nevertheless, I was impressed with Josh's professionalism and the promptness with which he came to assess the problem. On its website, the city encourages Pratt residents to call the water department in the case of a sewer line back up, providing three numbers to accomplish this, including 672-3191, 672-3866 or 672-3831 after hours.
I have had positive experiences with the electrical department as well. Several years ago, it was determined that an electrical line not properly grounded that led to our house (and was causing problems) was the city's responsibility to fix. Not long after Cross Electric called the city on my behalf about this, several employees with the electric department came over and corrected the problem. In another instance, upon request the electric department replanted a lilac bush that had to be moved to make way for a new power pole in our back yard. The bush is still living, though not doing as well since a neighbor put up a fence several years ago that limits sunlight exposure.
The simple message here is that it may be worth your while to call the City of Pratt before calling the one of our local heating, air conditioning, plumbing electrical establishments. If you have a backed up sewer system, low water pressure, an electrical issue, or a related problem, call the city first, and you may just save some money.
It is good to live in a city like ours, since not all municipalities are as responsive to citizen requests.